Audit Points From Orders and Points History

WooCommerce Loyalty stores point changes in the customer balance fields, order metadata, and the loyalty points log table. The admin order summary and Users > Points history screen are the fastest way to audit what happened.

Use The Order Points Summary

1. Go to WooCommerce > Orders and open the order.
2. Look for the points summary block in the order data area.
3. Review the customer balance, earned points, deducted points, used points, returned points, loyalty coupon code, and points log entries shown for the order.
4. Click View points history for this order to open the filtered history screen.

Use Users Points History

1. Go to Users > Points history.
2. Filter by order ID or customer when investigating a specific case.
3. Sort or scan by date to see the sequence of point changes.
4. Open the linked order or user record when you need more context.

Common Action Labels

Support Workflow

1. Start with the order points summary to identify the order-level markers.
2. Open points history filtered by the order.
3. Compare the log action dates with the WooCommerce order notes and status changes.
4. Check whether the customer used points, redeemed a product, received purchase points, or triggered a referral reward.
5. If the balance does not match the logs, check for manual user profile adjustments or imported CSV updates.

What To Capture For Support

• Order ID and customer ID.
• Screenshot of the order points summary.
• Screenshot of the filtered points history rows.
• The expected point change and the actual point change.
• Any recent import, redefine, refund, or status-change action.