Start Here: How Advanced Order Manager Works
Learn how WooCommerce Advanced Order Manager helps manage cancellations, returns, custom statuses, reorder tools, and order workflows.
Category
WooCommerce Advanced Order Manager
Learn how to manage customer cancellation, returns, exchanges, reorders, custom order statuses, emails, analytics, linked order families, inventory integrations, troubleshooting, and safe updates.
Plan, implement, and verify WooCommerce Advanced Order Manager.
Use the product page to evaluate scope, the pillar Guide to plan the operating model, and this hub for exact configuration.
Section
Getting Started
Install and Activate WooCommerce Advanced Order Manager
Install WooCommerce Advanced Order Manager, activate the plugin, and confirm the cancellation, return, and order tools are available.
Recommended First Setup for Store Owners
Set up WooCommerce Advanced Order Manager with a practical first configuration for cancellation, return, and order status workflows.
Section
Configuration
Configure Customer Cancellation Requests
Configure customer cancellation requests in WooCommerce, including request rules, allowed statuses, timing, and admin review.
Review, Approve, or Reject Cancellation Requests
Review, approve, or reject WooCommerce cancellation requests from customers and understand what happens to the order afterward.
Cancel Orders as a Manager With a Reason
Cancel WooCommerce orders as a manager with a reason so staff actions are clear to customers and easy to review later.
Configure Customer Return Requests
Configure customer return requests in WooCommerce, including eligibility rules, request options, and admin review behavior.
Set Up Return Attachments, Items, and Resolutions
Set up return attachments, return items, and resolution options so customers can submit clearer WooCommerce return requests.
Review, Approve, or Reject Return Requests
Review, approve, or reject WooCommerce return requests and manage the order updates that happen after each decision.
Configure Reorder and Order Again
Configure eligibility, item selection, stock checks, cart behavior, email/page calls to action, tracking, and order-family behavior.
Process Exchanges with Linked Return and Replacement Orders
Approve an exchange into linked return and replacement orders without duplicating fulfillment work.
Add Buy This Order Again to Emails and Pages
Expose a safe reorder call to action in customer email, shortcode, or block content.
Configure Reorder Cart Behavior and Redirects
Choose whether reorder items merge with or replace the cart and where the customer continues.
Let Customers Select Items and Quantities to Reorder
Select items, quantities, stock-aware replacements, and available quantity before adding a previous purchase to cart.
Create and Customize Order Statuses
Create and customize WooCommerce order statuses, labels, colors, and badges to match your store workflow.
Customize the Request Popup Appearance
Customize the cancellation and return request popup appearance so the customer request flow matches your store experience.
Set Up Cancellation and Return Emails
Set up cancellation and return email notifications for customers and store admins in WooCommerce Advanced Order Manager.
Section
Tools & Admin
Measure Reorder and Order-Family Performance
Review clicks, cart additions, orders, conversion, queue status, and family workflow summaries.
Section
Integrations
Connect Return Requests With Advanced Order Actions
Connect WooCommerce return requests with Advanced Order Actions to support split, merge, and fulfillment workflows.
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Troubleshooting
Troubleshooting: Cancel or Return Buttons Are Not Showing
Troubleshoot missing cancel or return buttons in WooCommerce customer accounts, order pages, or admin screens.
Troubleshooting: Requests Are Not Submitting
Troubleshoot cancellation or return requests that are not submitting, saving, or reaching the WooCommerce admin.
Troubleshooting: Approval or Rejection Is Not Working
Troubleshoot WooCommerce cancellation or return approvals when request decisions do not update the order as expected.
Troubleshooting: Custom Statuses or Badges Look Wrong
Troubleshoot custom WooCommerce order statuses and badges when labels, colors, or status displays look wrong.
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Updates & migrations
Advanced Order Manager Updates and Migration Guide
Verify cancellation, return, exchange, reorder, custom status, email, analytics, order-family, and inventory integration after updating.