Customize My Points, Member Card, and Reward Messages
Customize the My Points area, member card, and reward messages customers see in WooCommerce account and checkout screens.
Category
WooCommerce Loyalty Points & Rewards
Learn how to configure WooCommerce Loyalty points, levels, redemption, referrals, campaigns, customer targeting, emails, points history, reconciliation, integrations, troubleshooting, and safe updates.
Plan, implement, and verify WooCommerce Loyalty Points & Rewards.
Use the product page to evaluate scope, the pillar Guide to plan the operating model, and this hub for exact configuration.
Section
Configuration
Configure the Loyalty Information Bubble
Show a floating Loyalty panel with customer points, earning rules, redemption options, referrals, and guest join prompts.
Section
Tools & Admin
Audit Points From Orders and Points History
Use the order points summary and Users points history screen to investigate loyalty point changes.
Import Points and Redefine Loyalty Levels
Import WooCommerce loyalty points and redefine loyalty levels when migrating stores or correcting customer reward data.
Understand Points Lifecycle on Order Status Changes
Learn when order points are awarded, deducted, returned, and protected against duplicate processing.
Monitor Loyalty Background Jobs
Track redefine, level reset, points zero-all, birthday reward, and anniversary reward batch jobs.
Section
Integrations
Connect Loyalty With WooCommerce Advanced Accounts
Connect WooCommerce Loyalty with Advanced Accounts Premium to combine rewards, membership, verification, and account features.
Section
Development
Developer Hooks and Extension Points
Use WooCommerce Loyalty actions and filters to integrate points, levels, order skips, expiration logic, and the Loyalty bubble.
Section
Troubleshooting
Troubleshooting Loyalty Points Are Not Earned or Deducted
Troubleshoot WooCommerce loyalty points that are not earned, deducted, adjusted, or recorded after customer orders.
Troubleshooting Customers Cannot Use or Redeem Points
Troubleshoot WooCommerce customers who cannot use or redeem loyalty points at cart, checkout, or account pages.
Troubleshooting My Points or Referrals Are Not Showing
Troubleshoot missing My Points, referrals, loyalty cards, or reward messages in WooCommerce customer accounts.
Referral Attribution Rules and Edge Cases
Understand how referral links and referral coupons are attributed, awarded, and protected from self-referrals.
Section
Updates & migrations
WooCommerce Loyalty Premium 1.2.0 Update Notes
Review the June 1, 2026 WooCommerce Loyalty Premium 1.2.0 features and post-update checks.