Configure Customer Scoring and Lifecycle Thresholds
Tune value, lifecycle, status, risk, and trust classifications to the store operating model.
Applies to 1.2.2+
Free
Stable
Verified August 3, 2026
Scoring thresholds convert normalized order history and optional signals into explainable customer classifications.
Open the feature
Go to Customers > Settings.
Before you start
- Document the store definition of high value, loyal, dormant, at risk, and inactive.
Recommended workflow
- Review the default thresholds.
- Adjust one threshold group at a time.
- Save settings and run the recalculation tool.
- Inspect customers near each threshold before using classifications operationally.
What success looks like
- Customer list filters and profile badges use the updated classifications.
- Risk factors explain why a customer needs review.
Important notes
- Thresholds support staff prioritization; they do not automatically block customers or modify orders.
Release and support resources
Continue from Customer Intelligence for WooCommerce documentation to the complete product workflow.
Review the product page for the current release, installation options, and support resources.
Did this guide answer your question?
Still stuck?
Open a support request and include this article title, your plugin version, and what you already tried.
Open Support