Manage Customer Points and Points History

Use the dedicated Points history screen for filters, sorting, customer links, order links, and support investigations. Manual adjustments remain available from the user profile.

Open the feature

Go to Loyalty > Points history.

Investigate or adjust points

1. Filter history by customer, order, action, or date.
2. Open the related order or user before changing a balance.
3. For a manual adjustment, enter the amount and a support-quality description.
4. Refresh the history and confirm the new balance and log row.

Verify the result

• The sign and action label match reward, deduct, redeem, return, or repair.
• The order summary links to the filtered history.
• Repeated order status events do not duplicate the same points action.