Review, Approve, or Reject Return Requests

Return approval lets staff review return reasons, requested resolution, scope, selected items, and attachments before accepting or rejecting the request.

Configure Return Manager Actions

1. Go to WooCommerce → Settings → Orders → Returns.
2. Find Store manager actions.
3. Enable Return request approval.
4. Select the status used when a return is approved.
5. Add approval and rejection notices.
6. Enable Shop Manager permission if needed.
7. Save changes.

Approve a Return

1. Go to WooCommerce → Orders.
2. Open an order with a return request.
3. Review the reason, resolution, scope, and selected items.
4. Click the approve button.
5. Confirm the order status or order notes reflect the approval.

Reject a Return

1. Open the requested return order.
2. Click the reject button.
3. Enter a clear rejection reason.
4. Submit the rejection.
5. Confirm the order returns to the configured return status.

Partial Return Note

For specific-item returns, the plugin can keep the original order status unchanged and store the selected items in order meta/notes. If Advanced Order Actions is active, approved specific-item returns can also trigger automatic splitting.