Set Up Account Deletion Requests

Account deletion requests allow logged-in customers to request deletion from their Account Details page. The plugin uses WordPress personal data erasure requests, so customers must confirm the request by email.

Enable Account Deletion Requests

1. Go to WooCommerce → Settings → Accounts & Membership → Advanced.
2. Enable Enable account deletion request for users.
3. Save changes.
4. Open the frontend My Account → Account details page as a test customer.

Customer Flow

1. The customer opens Account Details.
2. The customer clicks Request account deletion.
3. The site creates a WordPress personal data erasure request.
4. The customer receives a confirmation email.
5. After confirmation, the account is marked as scheduled for deletion.
6. The customer can no longer log in.

Admin Follow-Up

After a request is confirmed, manage the erasure from the WordPress privacy tools. Depending on your site setup, go to Tools → Erase Personal Data or your privacy request management area.

How to Find Customers With Deletion Requests

If user blocking is enabled, the Users screen includes a status filter for Erasure requested. Use it to find customers who have started or confirmed a deletion request.

Important Notes

• The customer must have an email address that can receive the confirmation email.
• After confirmation, the plugin blocks further login for that user.
• This feature does not replace your legal privacy policy or data retention process.
• Test the full email confirmation flow before publishing customer instructions.