Start Here: How Advanced Order Manager Works

WooCommerce Advanced Order Manager helps store owners handle order changes after purchase. It adds customer cancellation requests, return requests, reorder controls, custom order statuses, approval workflows, and frontend request records.

The plugin is designed for normal WooCommerce store operations. Most setup happens in WooCommerce settings, and most daily work happens on WooCommerce order screens.

What You Can Do With It

• Let customers request order cancellation from their account or order page.
• Review, approve, or reject cancellation requests in the admin order screen.
• Let customers request returns for all items or selected items and quantities.
• Allow return attachments, such as photos, when customers submit return requests.
• Let administrators or shop managers cancel orders with a stored reason.
• Control when the WooCommerce Order again/Reorder action is available.
• Create and reorder custom order statuses with custom badge colors.
• Customize the popup modal used for customer request forms.

Where You Will Work

Settings are under WooCommerce → Settings → Orders. The main sections are Cancellation, Returns, Reorder, Statuses, and Appearance.

Simple Version

Simple version: the plugin gives customers a structured way to ask for cancellations and returns, and gives store staff a controlled way to approve, reject, record, and follow up on those requests.