Troubleshooting Customers Cannot Use or Redeem Points
Troubleshoot WooCommerce customers who cannot use or redeem loyalty points at cart, checkout, or account pages.
If customers cannot use points, check whether redemption is enabled and whether the customer meets the rule limits.
Check Using Points
- Go to WooCommerce → Settings → Loyalty → General.
- Confirm Using points is enabled.
- Confirm redeem rules have a valid points-to-amount value.
Check Limits
A customer cannot redeem points if:
- Their available points are below the minimum.
- The requested amount is above the maximum.
- The cart subtotal is below the minimum cart value.
- The customer is not logged in.
Check Cart and Checkout Display
Go to Loyalty → Customization and confirm Cart or Checkout messages are enabled. If they are disabled, customers may not see the redemption box even when redemption is configured.
Check Coupon Conversion
If customers cannot convert points to coupons, confirm Convert points → Coupon codes is checked and the redeem rule is valid.
Check Free Shipping Conversion
If free shipping rewards do not work, confirm WooCommerce has a free shipping method enabled in the shipping zone and that the method requires a valid free shipping coupon.
Test With a Known Balance
Manually add points to a test customer, then test cart, checkout, coupon conversion, and free shipping conversion from that account.
Continue from WooCommerce Loyalty Points & Rewards documentation to the complete product workflow.
Evaluate product scope on the money page, use the pillar Guide for decisions and trade-offs, and return here for exact configuration.
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