Troubleshooting My Points or Referrals Are Not Showing
Troubleshoot missing My Points, referrals, loyalty cards, or reward messages in WooCommerce customer accounts.
If My Points or referral tools are not visible, check account display settings, user role, and referral settings.
Check My Account Display
- Go to WooCommerce → Settings → Loyalty → Customization.
- Confirm My Account points display is enabled.
- Confirm the label and slug are set.
- Save settings.
- Go to Settings → Permalinks and click Save Changes.
Check Customer Role
The My Points tab only appears for users whose role is included in the loyalty level roles. Make sure the test customer has one of those roles.
If Advanced Accounts Is Active
Manage the My Points endpoint in WooCommerce → Settings → Accounts & Membership → Endpoints. The endpoint key should be my-points.
Check Referral Settings
Referral content appears only when referral link or referral coupon is enabled in Loyalty → Referrals.
Check as the Right User
Test from a logged-in customer account, not an administrator account. Admin accounts may not use the same loyalty roles as customers.
Common Fixes
- Save Loyalty customization settings again.
- Save Permalinks.
- Confirm the customer has a loyalty role.
- Confirm referrals are enabled.
- Clear page cache if My Account is cached.
Continue from WooCommerce Loyalty Points & Rewards documentation to the complete product workflow.
Evaluate product scope on the money page, use the pillar Guide for decisions and trade-offs, and return here for exact configuration.
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