Use Blacklist Actions on the Edit Order Page

The edit order page includes a Blacklist actions panel. Use it when you have reviewed an order and want to mark the customer details as suspicious, block them, or remove an incorrect blacklist entry.

Where to Find the Panel

1. Go to WooCommerce → Orders.
2. Open an existing order.
3. Look below the billing/customer details area for Blacklist actions.

The panel does not appear on new unsaved orders or subscription orders.

Who Can Use It

Admins can use the panel by default. If you use Premium permission settings, users with access to the Blacklist Manager dashboard can also manage the order blacklist actions.

This permission is controlled in Settings → Permission → Dashboard.

What Details Are Added

When you click Suspect or Block, the plugin uses details from the order. The exact details depend on which features are enabled.

Order detail	Availability
Billing phone	Core plugin
Billing email	Core plugin
Customer IP address	When IP blocking is enabled
Customer name	Premium, when customer name blocking is enabled
Billing address	Premium, when customer address blocking is enabled
Shipping address	Premium, when shipping address blocking is enabled
Device identity	Premium, when device identity is enabled and the order has a valid device ID

Add an Order to Suspects

Use Suspect when you are not ready to fully block the customer, but you want the details to be watched in future checks.

1. Open the order.
2. Click Suspect.
3. Confirm the action.
4. The plugin adds the available order details to the Suspects list.

The order receives an internal note showing that the customer was added to Suspects. Premium sites also record the manual action in the activity log.

Block a Customer From an Order

Use Block when the order is clearly fraudulent, abusive, or unwanted.

1. Open the order.
2. Click Block.
3. Choose a reason such as stolen card, chargeback, fraud network, spam, policy abuse, or other.
4. Add an internal note if needed.
5. Confirm the block.

The selected reason helps your team understand why the customer was blocked later. If you choose Other, add a clear note.

Remove an Incorrect Entry

If a customer was added by mistake or later verified as legitimate, use Remove from the same order page.

1. Open the related order.
2. Click Remove.
3. Choose the revoke reason, such as customer appeal, merchant error, payment provider decision, duplicate report, test data, or other.
4. Add a note if needed.
5. Confirm the removal.

Removing from the order page clears the blacklist state connected to that order. If device identity is enabled, the device record status is also synced.

Existing Match Notices

The order page can show notices when the order already matches Suspects or Blocklist details. These notices can mention the matched type, such as phone, email, IP, customer name, billing address, shipping address, or device identity.

Verified Email and Phone Icons

If the customer completed email or phone verification, Premium can show a verified checkmark beside the email or phone number in the billing details.

Use this as a helpful signal, not as the only decision. A verified phone/email means that specific contact method was verified; it does not automatically prove the whole order is safe.

IP Details

If IP details are enabled, the customer IP address on the order page becomes clickable. Click it to view IP information such as country, region, city, ISP, proxy status, hosting status, and timezone.

Device Details

If Device Identity is enabled and the order has a valid device ID, the order header can show a Device details link. Click it to view the device record.

The modal can show device ID, first seen, last seen, order count, linked users, emails, phones, IPs, last order ID, last IP, confidence, payload validity, browser ID, session ID, fingerprint hash, blocked status, and validation reasons.

Development Mode Notice

On a new installation, Blacklist Manager can show a development mode warning in the Blacklist actions area. If you are ready to enforce protection on the live store, switch the plugin to production mode.

Recommended Review Workflow

1. Start from the Orders list and open risky orders first.
2. Read the Order risk score details and Global fraud check if enabled.
3. Check verified email/phone, IP details, and device details when available.
4. Use Suspect when you want to watch the customer.
5. Use Block only when the evidence is strong enough.
6. Use Remove when the customer was incorrectly marked.

If you want to block a billing or shipping address from an order, see Block Billing and Shipping Addresses.

If the order belongs to a registered customer and you want to block that account too, see Block and Unblock WordPress Users.